Nilear Changelog
FeatureMTX: Tickets

Displaying Hidden Ticket Statuses

In ConnectWise Manage, you can define if a Ticket Status and its tickets will be displayed on a Service Board.

Display Ticket Status Image

MTX will now hide tickets with hidden Ticket Statuses as well. You can override this option and view all tickets regardless of status by toggling the Flashlight icon.

Display Hidden Tickets Image

Use Case

The "Process Still Running" Ticket Status indicates the ticket is not currently In Progress but the tech will be returning to the ticket to complete more work. To avoid others seeing the ticket in their board queue, the "Process Still Running" Ticket Status will have its "Display Status" checkbox unchecked in CWM.

A Service Manager may wish to enable the "Show Hidden Statuses" and see all "Process Still Running" tickets in their view to keep track of unfinished work for their team.