Nilear changes in 2021

Office 365 Automated Syncs

Office365, Office365+PowerShell, and Office365+LDAPS sync method integrations have been improved so that when any Office 365 user, group or license changes are made, ConnectActive should perform a full sync within five minutes of the changes.

PowerShell Automated Syncs

ConnectActive should perform a full sync within five minutes of a client's ConnectActive PowerShell Script being executed.

LDAPS Automated Syncs

LDAPS Automated Syncs are unchanged and will automatically be executed no more than once every 24 hours, typically overnight.

It is now possible to map the same group/license/ou to multiple Agreement Additions. For example, you may wish to map the AD Group "Citrix Users" to both the "Citrix Licenses" and "Citrix Support" Agreement Additions.

Tickets that have been placed in PSR for today will now show under the Availability Board

It is now possible to select tickets and perform actions against the selected tickets.

Firm/Locked schedules that have been missed will now show under the Availability Board

If a Ticket Task has been assigned a member in ConnectWise, MTX will now be included the assignment in the Ticket Task view within the "Working Notes" section.

The Send Email and Send Internal Email buttons on the Ticket Summary Modal View now provide full emails options, such as cut-and-paste, image/file upload, and insert saved email options.

The Open Issues and Other Tickets views now provides more control over ticket board types included in the search. The ticket's Age column was also added to the results listing.

• Corrected Schedule Entry creation from throwing a NullPointerException
• Prevented Scrollbar from appearing on Ticket Summary Modal View
• Improved Closed Child Ticket support to ensure child ticket is still available under the parent ticket
• Corrected New Ticket button under Tickets tab when Travel tab is enabled
• Changed Time Entry and Schedule Record to round up to the nearest minute rather than round down
• Changed callback URL from www.connectgraph.net to callback.nilear.com
• Corrected Schedule End Time before Start Time issue
• Updated Time Machine backend to throw an error if attempting to update a restricted status

The Tickets and My Schedule tables now include header column filters. The filters can assist customizing your view further, allowing both include and exclude filter options. For example, exclude from view all Priority 4 tickets.

The MTX Notification system now provides a minimize button and a clear all notification button. Minimize is helpful when you need to finish up your current work before handling the notifications.

• Corrected "Others Working On" Notifications Appearing
• Corrected Time Recorded Calculation

It is now possible to restrict whether a member can only update their own Availability Status or anyone's (Default). This settings is under Nilear -> Settings -> Member Management -> Module Rights (https://app.nilear.com/settings/members). Please note, the current released version of Time Machine will not enforce this restriction. The new Time Machine will be released later this quarter.

When AD is included in a sync, OU Filtering and OU Site Mapping will be used. When a company is only sync'd via Office 365, you can now filter out accounts based on group memberships or assigned licenses. Also, you can assign a contact's Site based on group memberships or assigned licenses.

When syncing both AD and Office 365, you can limit the creation or activation of ConnectWise contacts to only the accounts that exist in AD and exclude Office 365 only accounts.

Starting October 10, 2021, the Real-time Level modules will now include points for configuration attachments with the highest point value per ticket per member. Any additional configurations attached to the ticket will receive zero points. Previously, the module did not grant any points for configuration attachments.

If you have two tickets active in MTX and you close out one of the tickets, MTX will display a notification asking if you wish to resume working on your other active ticket.

Ticket Schedule Notification emails will now include ticket details. In addition, the Schedule Notification window will now automatically pop-up if assigning someone else to work on a ticket during MTX's Wrap-up.

• Corrected ending Feed timeout when logout performed
• Corrected Auto-Assign Ticket Owner
• Corrected UserService.isLoggedIn and router-outlet issues
• Updated Nilear to read Schedule Status Float/Firm from CW API
• Corrected sign-up issue for ConnectWise Cloud users attempting to reactivate

Previous PowerShell scripts uploaded AD data to ConnectActive using the host's default TLS setting. Newly downloaded versions of the PowerShell script will now force TLS v1.2 when uploading data to ConnectActive.

The MTX Notification system has been rewritten to display notifications on the right-side of the display rather than covering the entire display. The main benefit being notifications will no longer interrupt your current keyboard input and your keyboard input will no longer accidentally close the notification.

Previously, a Word or other non-displayable document attachment could be missed by a tech as the attachment is not displayed outside of the small icon contained in the attachment list. These non-displayable attachments will now be listed at the top along with their filename to ensure they do not go unnoticed.

• Implemented several safeguards to ensure the ticket schedule cache is loaded for live MTX tickets
• Corrected issue of creating additional time entry during Travel From if Work Type for Travel From is also set to Onsite
• Ensured ScheduleSync does not run against tickets already managed by MTX

By default, Office 365 accounts with no licenses assigned will be treated as DISABLED by ConnectActive. If you wish to treat unlicensed Office 365 accounts as active, uncheck this checkbox.

The New Ticket tab now provides an Agreement List drop-down on the Contact and Board steps in case selecting a company contact and/or board is dependent on active Company Agreements.

The ticket property listing in the Ticket Summary view and the MTX Working Ticket tab view now contain the "Links" drop-down. The links are pulled from your ConnectWise Manage instance.

You can now specify if you wish to use different Travel To and Travel From Work Types based on the ticket's Board. For example, you may wish to use a different Work Type for "Travel To" on a Sales board ticket. This settings will be under Nilear -> Settings -> My Tickets (https://app.nilear.com/settings/my-tickets).

Corrected an issue with the unlicensed count of an Office 365 subscription not being added properly to the overall count for the Agreement Addition during the automated sync.

A Time tab has been added to the Ticket and Activity Summary views. The Time tab allows you to manually add time entries as well as view existing time entries. You can also update or delete unbilled time entries.

You can now specify if you do not want MTM to geocode the member's initial starting location (geolocation is enabled by default). Disabling this feature will require the member to specify if they are traveling from home or from the office. This settings will be under Nilear -> Settings -> My Tickets (https://app.nilear.com/settings/my-tickets).

• Corrected Invoiced Name listing for root Agreement Additions
• Improved Mixed AD or PowerShell + Office 365 Contact Matching

• Corrected the saving of the Reminder value to CW

You can now require individuals working on tickets to provide Type, SubType, and Item values before being allowed to move a ticket status to a Resolved state. This settings will be under Nilear -> Settings -> My Tickets (https://app.nilear.com/settings/my-tickets).

MTX will slowly transition tickets' Actual Hours values, which represented the time a ticket was In Progress, to recorded time entry time as tickets are updated. The "Actual Hrs" time label has been replaced with "Recorded". Tickets that have not yet been updated with the new value with continue to show the old value with the label "In Progress" instead of "Recorded".

• Corrected Mobile # processing
• Moved Office 365 Membership to use userPrincipleName rather than Display Name
• Improved Logic on when a full Sync needs to be run

You can now include Child Tickets in your Tickets view.

• Improved MTX processing of images for incoming emails
• Corrected filtering Custom Notes by current Company Status only
• Corrected Send Email Add Note alerting when no scheduled resources existed

• Corrected issue with OU Site Mappings
• Corrected issue with OU Mapping to Agreement Addition

• Corrected issue when a tech created multiple time entries for the same In Progress time

A replacement Time Machine is planned for release within the next 60-90 days. The new Time Machine will implement additional features, including the new Availability Board Teams. The current version of the Time Machine is no longer under development and all development work is now being performed on its replacement.

You can now customize the Availability Board by creating teams. For larger organizations, it can be helpful to break down the Availability Board into teams rather than displaying the whole company on a single view.

You can now add a custom Top Comment when updating Agreement Additions.

Tagged tickets can assist in organizing high priority tickets, long term tickets and/or tickets assigned to others that you wish to monitor.

Once you have tagged a ticket, you can view your tagged list by clicking on the Tags icon on the "Tickets" tab.

In the Tag view, tickets that have been changed by others will be flagged as Changed. The Tags icon will turn orange when at least one of your tagged tickets have been changed.

Tagging a Ticket

Change Definition

Removal of the Changed Status

Customer Responded

Tag Management

The Ticket Summary View in MTX now provides the option to enable the "Customer Updated" flag of a ticket.

Created Change Log system for Nilear; accessible directly at https://app.nilear.com/changelog