One Working Ticket Method

Nilear recommends switching to the One Working Ticket Method (via the MTX icon) for new users, users who wish to improve their Score My Team Real-time Ticketing scores, and users who commonly use the "Keep Timer Running" option under the Classic Working Tickets method.

Users can only work on one ticket at a time, achieving true real-time ticketing. The user does not need to keep the ticket tab active as the timer is always running while the ticket is In Progress. If the user wishes to work on another ticket while currently In Progress with another ticket, MTX now provides three options. First, the user can wrap-up their current ticket before moving to their next ticket. Second, the user can PSR their existing ticket to work on the ticket again in the future. Third, the user can begin working on the new ticket and MTX will automatically place the ticket into Auto PSR. Once the user has completed work on the new ticket, the Auto PSR ticket will automatically be returned to In Progress and its timer resumed. Auto PSR tickets remain docked in MTX with an asterisk before *PSR.

Pros:

• True real-time ticketing as one can only have one ticket In Progress at anytime
• Clear reporting to others on which ticket you are actively working on
• No longer required to keep a ticket tab active in order for the timer to be running
• Can move instantly to another ticket without having to manually PSR an existing ticket