Customer Responded Column

A new Responded column is now available in the Tickets table, flagging the tickets a customer has replied to. The column is off by default and can be enabled through the Customize Columns menu, where it is listed as Customer Responded.

• Filter to Yes or No, and use the exclude toggle to flip it - for example, to hide everything a customer has already replied to
• Sort on the column to group the flagged tickets together

The button in the toolbar still switches to a dedicated view of every flagged ticket. The new column filter is different: it narrows the list you are already looking at, so it combines with your board, status and other column filters.