Email Notes: Email View and Text View

A ticket note that arrived by email is shown the way the sender wrote it, with its formatting, tables and inline images. A new Text View link at the top right of the note switches it to the plain note text as ConnectWise stores it, for the emails that read better that way, and Email View switches it back.

Click an inline image in the Email View to open it full size. Edit Note now always opens with the note text rather than the email's HTML; once a note has been edited it opens in the Text View, with the original email one click away. Nilear Live receives the note text for new email notes.