AnnouncementMTX: Tickets
Polish Email with AI
New Feature
polish email w ai
Polish Email with AI
Draft → Refined
Introducing AI-Powered Email Polishing – transform your customer communications with intelligent, professional refinement in seconds. This feature helps you deliver clear, well-structured responses while maintaining your authentic voice:
- Smart Tone Selection: Choose from Neutral, Friendly, or Firm to match your communication style
- Intelligent Formatting: Automatically applies markdown syntax for improved structure and readability
- Side-by-Side Preview: Compare your original with the AI-enhanced version before sending
- Full Control: Accept or reject AI suggestions – you always have the final say
- Customizable Output: Option to remove bold formatting from the polished version
Available from the email toolbar when composing ticket responses. Simply click the Polish button, select your preferred tone, and review the enhanced version:
Privacy & Security: The AI only processes your email text and does not access ticket content or other data. Each request is stateless, and your data is not used to train AI models.