FeatureMTX: Tickets
Markdown Syntax for Text Formatting
When entering Working Notes, an Email or Ticket Note, a Markdown button is now provided to both provide a preview of your text after formatting has been applied as well as the Markdown Syntax Cheat Sheet, shown below.
Markdown Syntax Cheat Sheet
| Action | Markdown Syntax | Result |
|---|---|---|
| Bold | **bold text** | bold text |
| Italic | *italicized text* | italicized text |
| Link | [My Link Title](https://www.example.com) | My Link Title |
| Image |  |  |
| Ordered List | 1. First item
2. Second item
3. Third item |
|
Do this Don't do this Try to put a blank line after your list Hi!
1. First item
2. Second item
3. Third item
Thanks,
Your IT Team
Company, LLCWithout the blank link, your output might not be right Hi!
1. First item
2. Second item
3. Third item
Thanks, Your IT Team Company, LLC | ||
| Unordered List | - First item
- Second item
- Third item |
|
Do this Don't do this Try to put a blank line after your list Hi!
First item
Second item
Third item
Thanks,
Your IT Team
Company, LLCWithout the blank link, your output might not be right. Hi!
First item
Second item
Third item
Thanks, Your IT Team Company, LLC | ||