Queue Drag-n-Drop Changes

The following two changes have been made to the drag-n-drop functionality of the Ticket Queue:

By default, scheduled tickets that appear within the queue are dynamically sorted based on their schedule record's start time. If is now possible to resort scheduled tickets within the queue and ignore the start time. This is helpful for tickets that do not need a specific start time and one wishes to control the order in which they are resolved.

Tickets with their Customer Responded flag set or are In Progress or PSR status, will now be displayed at the top of the queue and their queue position cannot be reordered. If you wish to move any of these tickets to a different queue position, you must either remove their Customer Responded flag or change their status from In Progress and PSR.