Choose Whether Auto PSR Tickets Resume on Their Own

Under the One Ticket Method, starting work on a new ticket puts the ticket you were working on into Auto PSR, shown as *PSR. When you wrap up, abort or PSR the new ticket, MTX resumes the ticket it put into Auto PSR most recently and starts its timer again.

If you would rather decide what to work on next yourself, open MTX Preferences, go to Working Ticket Method, and turn off Resume Auto PSR tickets automatically in the Auto *PSR section. Your Auto PSR tickets then stay in *PSR when you finish a ticket. Click a ticket's tab to resume it.

The setting is yours alone and doesn't change how MTX works for anyone else on your team. It is on by default, so nothing changes until you turn it off.