See Ticket Work Before ConnectWise Catches Up

When ConnectWise is slow to take updates, MTX no longer waits for it to show what you and your colleagues are doing.

• The new status shows at once. After Work on Ticket, wrap-up, PSR, travel or an abort, the ticket shows the status MTX is setting, in every member's Tickets and Queue tabs and in the ticket's summary, with an hourglass until ConnectWise confirms it. Filters and counts follow it. A status chosen from the Tickets tab afterwards takes its place.
• The Availability Board keeps up. You are shown In Progress on a ticket, or no longer on it, as soon as you start, pause, resume, travel or finish, instead of when ConnectWise has caught up. Choosing an In Progress status from the Tickets tab updates the board the same way.
• A check before doubling up. Work on Ticket on a ticket another member is already working asks you to confirm first and names them. It does not ask when you are scheduled on the ticket around now, such as a meeting or an on-site booked for several technicians; you see the usual notice that a colleague is working it.