Close Open Tasks Without Leaving Wrap-up

Where your administrator requires tasks to be closed before a ticket is resolved, the Open Tasks warning no longer just counts them.

• The tasks are listed. Each task still open under Working Notes is shown with its Done, N/A and Failed marks. A mark made here is the same as one made under Working Notes, and your colleagues see it straight away.
• Undo a mis-click. A marked task stays in the list, so clicking its mark again opens it again.
• Carry on. Once no task is open, Continue to "Completed" finishes the wrap-up you started. If you had chosen another resolved status, such as Closed, Use "Closed" selects it for you.