AnnouncementMTX: Tickets
Polish Notes with AI
New Feature
polish notes with ai
Polish Notes with AI
Introducing AI-Powered Notes Polishing – refine your working notes into clear, well-structured entries in seconds. The AI polishes all of your notes at once and presents a side-by-side review so you stay in full control:
- Batch Polish: All working notes are polished in a single click — no need to process them one at a time
- Side-by-Side Review: Compare the original and polished version of each note before committing
- Per-Note Control: Accept or keep the original for each note individually
- Inline Editing: Further tweak either version directly in the review dialog before saving
- Bolding Toggle: Optionally strip markdown bold formatting from polished notes
Available from the working notes toolbar. Simply click the button to polish all notes:

Privacy & Security: The AI processes your working note text and does not access other ticket data. Each request is stateless, and your data is not used to train AI models.