AnnouncementMTX: Tickets
Suggest TSI with AI
New Feature
suggest tsi with ai
Suggest TSI with AI
Introducing AI-Powered TSI Suggestions – let AI analyze your ticket and automatically suggest the most appropriate Service Type, SubType, and Item so you can classify tickets faster and more consistently:
- One-Click Suggestion: Click the sparkle button in the TSI form to instantly generate a classification suggestion
- Context-Aware: The AI reads the ticket content to recommend the best-fitting Type, SubType, and Item combination
- Visual Feedback: Badges highlight exactly which fields were updated so you can review the changes at a glance
- Full Control: Review the suggested values and adjust any field before saving
Available from the TSI (Service Type, SubType & Item) form when working on a single ticket:
Privacy & Security: The AI processes the ticket summary and a subset of the ticket conversation to generate suggestions. Each request is stateless, and your data is not used to train AI models.