AnnouncementMTX: Tickets
Polish Summary with AI
New Feature
polish ticket summary with ai
Polish Ticket Summary with AI
Introducing AI-Powered Summary Polishing – instantly generate clear, concise ticket titles from your current summary. This feature presents you with multiple AI-suggested options so you can pick the best fit:
- One-Click Polish: Click the sparkle button next to the summary field to generate suggestions
- Multiple Options: The AI presents several suggested summaries to choose from, ranked by quality
- Full Control: Select the option you prefer or cancel to keep your original
Available directly from the ticket summary field. Simply click the button to get started:
Privacy & Security: The AI processes the ticket summary and a subset of the ticket conversation to provide context-aware suggestions. Each request is stateless, and your data is not used to train AI models.