Queued Statuses with a Reason

Besides Queued, a ticket status named Queued - reason, for example Queued - Follow up, now adds the ticket to MTX's Queue when a ticket is moved into it, in MTX or in ConnectWise. Capitalisation does not matter. Give such a status the Responded SLA escalation: a Waiting or Resolved escalation takes the ticket off the Queue again. Names without the " - " separator, such as Queued for Support, work as before.