Mark Working Notes Internal or Resolution

The three-dot menu of a working note in Work on Ticket now offers Mark as Internal Note and Mark as Resolution Note in place of Mark as Internal Time Note. A marked note is labelled INTERNAL or RESOLUTION.

When the session's time entry is saved, the Internal notes become one Internal Analysis ticket note and the Resolution notes one Resolution ticket note, in the order the notes appear, while the unmarked notes go on the time entry as before. When every note carries the same mark, the time entry itself is flagged Internal Analysis or Resolution and no separate ticket note is written. With Don't Record Time, each kind is saved as a ticket note of its own.