Required Custom Fields Before Resolving

Custom Fields marked Required in ConnectWise are now enforced when a ticket is resolved.

Choosing a resolved status - from Wrap-up or from the status dropdown on a ticket - now opens a dialog listing any required Custom Field that is still empty. Fill them in and the status change goes through; cancel and the ticket stays where it was. The status dropdown also marks those statuses (Missing Custom Fields) ahead of time.

• Custom Fields ConnectWise marks read-only, hides from the screen, or scopes to another business unit or location are never enforced - they could never be completed
• Spam, cancelled and pending statuses are unaffected