FeatureMTX: Tickets
Required Custom Fields on New Tickets
New Ticket now asks for required ConnectWise Custom Fields as the last question in the Category step, right after Urgency, Source and Type. Fill them in and the ticket is created complete, so it will not be held up later when someone tries to resolve it.
- The question is skipped entirely when the ticket's board has no required Custom Fields
- Custom Fields ConnectWise marks read-only, hides from the screen, or scopes to another business unit or location are never asked for