Require Custom Fields Only on Their Boards

MTX won't move a ticket to a Resolved status while one of its required ConnectWise custom fields is empty. ConnectWise lets you limit a custom field to specific boards, but it doesn't share that list with Nilear. Until now, MTX asked for such a field on every board in the field's business unit and location, even where ConnectWise doesn't show it.

Administrators can now mirror ConnectWise's board limits in My Tickets settings. Click the settings icon next to Required Custom Fields by Board and choose the boards for each required field, the same boards as in ConnectWise under Setup Tables > Custom Fields > Boards. MTX then asks for the field only when a ticket on one of those boards is resolved or created. On any other board, the field is no longer listed or required.

A field with no boards chosen works as before. Technicians who are already signed in start using the setting the next time their settings load.