Nilear Live
8 changes, newest first.
- Announcement Nilear Live Upgrade
A revamped Nilear Live, including an "AFK" command to mark yourself Away From Keyboard.
- Feature Control Nilear Live Ticket Link Destination
You can now control under your Nilear Live settings if a provided ticket link should be directed to ConnectWise PSA or MTX.
- Feature Set Default Lunch Duration for Nilear Live
By default, submissions for lunch via Nilear Live will default to 30 minutes. You can now specify your own default lunch duration.
- Feature Include Staff Updates for Nilear Live
You can now receive Nilear Live notifications for notes added to tickets by your internal staff in addition to the customer's updates.
- Feature Limit Notifications by Company List for Nilear Live
Limit Nilear Live notifications to a list of companies.
- Feature Lunch Updates
You can now receive Teams updates for staff taking and returning from lunch. In addition, you can now type "lunch" into your Teams Nilear Chat to mark yourself as taking lunch.
- Feature Nilear Live Schedule Notification
You can now have Nilear Live inform you when someone schedules you for a ticket or has updated one of your ticket schedules.
- Announcement Nilear Live Dropping Slack Support
Nilear Live will be transitioning to Microsoft Teams Adaptive Cards for an improved end-user experience.