A Cleaner Tickets List

The ticket list on the Tickets and My Queue tabs is easier to scan. The columns, row height and everything you click are unchanged.

• Row colours. A ticket with a customer response has an amber edge and a light amber background instead of a solid yellow row. In-house updates are purple, and selected tickets are blue. Rows are no longer striped.
• Status pills. Each status is a pill coloured by its state: new, assigned, in progress, waiting or completed. A ticket that has been in progress since an earlier day is red. Point at a status to change it, as before.
• Ticket numbers. The ticket number is a link instead of a button. A filled dot before it means the ticket has changed since you last opened it; a hollow dot means it has not.
• Ages. Age and Modified line up on the right, and anything under an hour old is in bold.