Company, Contact and Schedule in the Summary and Assigned Cells

The ticket list on the Tickets and My Queue tabs needs fewer columns to show the same information.

• Summary. The company and contact appear with the summary: on a second line with Comfortable rows, or after the summary in grey with Compact rows. A VIP contact keeps the crown.
• Assigned. The schedule (date and time, past-due in red) and its Schedule and Dispatch buttons appear beside the assigned member, who now has a coloured circle with their initials.
• Hours. When a ticket has budget hours, Hours shows the hours used against them, such as 1.25 / 2.00, with a bar that turns red over budget.
• Sort and filter. Use the arrow beside Summary, Assigned or Hours to sort by company, contact, date or budget. The filter icon on those headings filters them too.

Company, Contact, Date and Budget are hidden as columns the first time you open the list after this update. To show any of them as a column again, open Columns beside Filters and tick it.